Customer Privacy Notice
Who we are
Brunswick Homeloans is authorised and regulated by the Financial Conduct Authority.
In this privacy notice, references to ‘we’, ‘us’, and ‘our’ are references to Brunswick Homeloans.
What information we collect & how
During the course of dealing with us we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history.
To enable us to assist you in relation to a mortgage and/or insurance requirements, the information that we collect includes:
- Title, names, date of birth, gender, nationality, marital status, contact details, national insurance number, addresses and documents that are necessary to verify your identity.
- Employment and income information, (including salary/bonus schemes/ overtime/ sick pay/ pay allowances/ other benefits), employment history.
- Bank account details, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependants.
- Health status and history, details of treatment and prognosis, medical reports
- Any pre-existing mortgage and/or insurance products and the terms and conditions relating to these.
- Marketing preferences
We will collect and record your information from a variety of sources, but mainly directly from you. This will enable us to establish your needs and circumstances in relation to mortgages and insurance. You will provide information to us verbally and in writing, including email.
We may also obtain some information from third parties, for example, credit checks, information from your employer and searches of information in the public domain such as the voters roll.
What we do with your information
Any personal information we collect about you will be used in accordance with the data protection laws. The details we collect will be used:
- For the purposes of providing advice, administration and management of your enquiry.
- To keep you up to date with the latest information about Brunswick Homeloans, product updates and offers. You can opt out at any time.
- To personalise content on our website
- To carry out market research
- To tailor our services better to your needs.
When we speak to you about your mortgage/insurance requirements we do so on the basis that a contract for the supply of services is in place between us. In order to fulfil that contract, and to arrange the products you require, we have the right to use your information for these purposes.
We also have the right to use your information provided it is in our legitimate business interest to do so and your rights are not affected. For example, we may need to respond to requests from mortgage lenders, insurance providers and we may make contact with you to seek feedback on our service.
On occasion we will use your information to meet compliance with legal or regulatory obligations to which we might be subject. This includes sharing your information with any statutory, government or regulatory body such as the Financial Conduct Authority.
In the course of handling your information we will
- Record and store your information in our paper files and on our computer systems (websites, email, cloud facilities, hard drives)and it will be assessed by employees, or suppliers engaged, by us as necessary to provide our service to you and to perform any tasks associated with that service.
Security and retention of your information
We are committed to protecting the confidentiality and security of your information. Measures will be taken to safeguard against unauthorised or unlawful processing and accidental loss, destruction or damage to your information.
Any personal information that you provide us will be retained for a minimum of fifteen years. We have a responsibility to ensure the suitability advice or recommendations provided to you, and to respond to and investigate any complaint you may make.
You have the right to:
- Request a copy of any information that we currently hold about and ask us to correct or delete this. This includes the transfer of information to another organisation if feasible.
- Restrict or object to processing of your information
Where you have provided consent for us to process your data or enabled us to market to you in the future, you have the right to withdraw this consent at any time.
How to contact us
If you wish to make contact in order to exercise any of your rights set out within the notice please contact Kate Watson at:
Persh Farm, Persh Lane, Maisemore, Gloucester, GL2 8HH or
If you have any concerns or complaints as to how we have handled your information please contact the Information Commissioners Office who can be contacted through their website at www.ico.org.uk/concerns/handling. Please however contact us in the first instance as we may be able to resolve the issue directly.
1.2 Because of the financial nature of the FA's business, FA's products and services are not designed to appeal to or to be sold to persons under the age of 18. Therefore, FA does not knowingly attempt to solicit or receive any information from children.
2. What information the FA collects and what does the FA do with it
2.1 To take advantage of some of the services offered via this Web Site you may be required to log on or register with the Web Site. The FA and any third parties who hosts or maintains this Web Site may need to collect information about you and your computer to enable you to do so. The information will be collected when you register with the Web Site or when you choose to use one of the services available via the Web Site.
2.2 The FA may use the information which it collects to personalise your experience on the Web Site, to help you to log-in in future, to continue to use the Web Site, and to help the FA select services or materials for inclusion on the Web Site which may be of interest to you. The FA may, from time to time, use your information to recommend other products or services to you. Occasionally, the FA may contact you by letter, telephone or e-mail to inform you about other products and services which may be of interest to you. To exercise your right to "opt out" of this service you should contact the FA via the link shown below.
2.3 The FA may use your information to notify you of news about the FA, changes to the Web Site, special events or new services that the FA thinks may interest you. If, at any time, you would rather not receive any such information, please either tick any relevant "opt-out" box on the page where you are asked to give your information or you may contact the FA via the link shown below. In these circumstances, the FA will need to keep your information on file so that you can continue to use the Web Site and so that the FA can deal with the administration and security of the Web Site, but the FA will not e-mail you or contact you by telephone, fax or post without your consent.
2.4 The nature of the FA's business is such that the FA may on occasion ask you to provide sensitive personal data as defined in the Data Protection Act 1998 (for example, questions relating to your health where that information is required in order to provide life insurance quotations). Where the FA does so, the FA will request your explicit consent to the use of such sensitive personal data. Where you consent to provide the FA with this information the FA will take appropriate measures to protect such sensitive personal data.
2.5 The FA or third parties hosting servers on the FA's behalf may also monitor traffic patterns and usage of the Web Site to help it to improve the Web Site design and lay out.
2.6 Please note that the FA is not responsible for what any third party content provider or other third party offering goods and services via web sites linked to this Web Site may propose to do with information about you. So please ensure you read their terms and conditions carefully.
3. Sharing of Information with Third Parties
3.1The FA will not disclose your personal information to third parties other than as described in this clause (unless it is legally required to do so). The FA may need to pass your information to third parties who help the FA to maintain, administer or develop the Web Site but, if so, that information is only given to those third parties for that limited purpose. In addition, the FA may provide aggregate statistics about its customers, sales, traffic patterns and related Web Site information to reputable third-parties, but these statistics will include no personally identifying information.
3.2 The FA reserves the right to access and disclose personal data or information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.
4. Your Consent
4.1 You acknowledge and agree that:4.1.1 in the course of registering or using this Web Site and any services offered via this Web Site, certain information about you will be captured electronically (including sensitive personal data where required, but this will be subject to you giving your explicit consent in such cases) or otherwise and transmitted to the FA or and, potentially, to any third parties as set out above, or to third parties who host the FA's web servers or assist the FA in maintaining this Web Site; and
5. Contests and Competitions
From time-to-time the FA may request information from users for the purposes of running contests or competitions. Participation in these contests or competitions is completely voluntary and the user therefore has a choice regarding whether or not to disclose this information.
6. FA's Responsibilities - How does the FA protect user information?
As required by the Data Protection Act 1998, the FA follows strict security procedures in the storage and disclosure of information which you have provided via this Web Site, to prevent unauthorised access.
7. What are 'Cookies' and how does the FA use them?
7.1 A cookie is a piece of information that is stored on your computer's hard drive by your Web browser. On visiting the Web Site, your computer server will use the cookie to guarantee a secure connection. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of this Web Site.
This Web Site contains links to other web sites. Please be aware that the FA cannot be held responsible for the privacy policies of such other sites. The FA encourages its users to be aware when they leave the Web Site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web Site.